Refund policy

Returns

Please contact us to arrange returns no later than 14 calendar days after receiving your products. 

Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.

Our shipping costs are also non-refundable if you return part of your order.

Items should be returned within 14 days of contacting us. Refunds will be paid within 7 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your card issuer for timescales).

If you receive a damaged/incorrect print, please contact us hello@aureous.co with the following information:

- Email address provided at purchase 
- Order number 
- Customer name 
- Attach a photo of the issue and a photo of the packaging 

All returned Items must be in a resaleable condition, under the Consumer Contracts Regulations, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. 

We do not offer returns/exchanges/refunds on any of our personalised prints.