Check out our most frequently asked questions here. If you still need help, please contact us!

FAQs

WILL PRINTS ARRIVE FRAMED?

Our art prints are sent unframed unless purchased with frames in the corresponding size. In this case we offer a free framing service.

If you are looking for framed artwork, please take a look at our framed canvases.

DOES THIS PRINT HAVE A WHITE BORDER?

If the first image shows a white border, you print will arrive with a white border as part of the design.

PRODUCT DETAILS

Giclée fine art print on museum-quality heavyweight paper with a matte finish. Professionally printed with vibrant, fade-resistant inks with an 80 year guarantee.

SIZE GUIDE

All UK / EU orders are printed to the nearest cm and US and Australia are printed to the nearest inch. E.G. 30x40cm UK / EU 12x16" AU / US

"A" sizing will remain the same.

This product is made to order so please ensure you select your size & frame carefully as we are not able to amend this once the order has been made.

Sizing is as follows:


A1 (23-3/8 x 33-1/8 in) (594 x 841 mm)


A2 (16-1/2 x 23-3/8 in) (420 x 594 mm)


A3 (11-3/4 x 16-1/2 in) (297 x 420 mm)


A4 (8-1/4 x 11-3/4 in) (210 x 297 mm)


50 x 70 cm (19.7' x 27.6 in) (500 x 700 mm).

DO YOU CREATE CUSTOM ORDERS?

On occasion we can offer alternative sizing or colours. Please get in touch at hello@aureous.co to see if we can help

NEED SOMETHING ELSE?

Please send an email to hello@aureous.co stating your query, our team will be happy to assist.

SHIPPING

SHIPPING FAQ

At Aureous we offer a prompt and complementary shipping service for our customers, trackable throughout the United Kingdom, Europe, United States and Australia.

For more information please refer to our shipping section

Art prints will be sent rolled in an eco cardboard tube.

RETURNS

WHAT IS YOUR RETURN POLICY?

Please contact us to arrange returns no later than 14 calendar days after receiving your products. If 14 days have passed, we are unable to issue you a refund or exchange. Refunds will be paid within 7 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your card issuer for timescales).


To be eligible for a return, your item must be unused and in the original packaging. Please complete the returns form included in your order and return to the address given on the form.


Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.
We recommend tracked shipping to return your item to us.


If your item is faulty, please contact us at hello@aureous.co so we can resolve the issue.

For any items that arrive damaged please email us a photo of the damage within 48 hours of receiving so we are able to arrange a replacement or refund.